The security of your personal data is our top priority. Everything about how bank12 collects, uses, and protects your information is laid out transparently here.
Bank12 believes your personal data is your asset — and protecting it is our responsibility. This Privacy Policy explains what information bank12 (bank12.org and the bank12 mobile app) collects, why it collects it, and how it is kept secure.
Whether you're creating an account, playing games, making a deposit, or contacting our support team — keeping your data private is always our first priority. We never sell your data or transfer it to third parties without authorization.
This policy applies to both the bank12.org website and the bank12 mobile app. By using our platform, you are considered to have accepted the terms of this Privacy Policy. We recommend reading it carefully before registering.
This Privacy Policy has been prepared in accordance with Bangladesh's data protection laws and international GDPR guidelines. We are committed to full transparency.
Bank12 only collects information that is genuinely necessary to provide our services. We do not collect excessive or unnecessary data. The table below details what we collect and why.
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC verification & age confirmation |
| Contact Information | Mobile number, email address | Account communications & security notifications |
| Financial information | Mobile banking number, transaction reference | Payment Processing & AML Compliance |
| Device Information | IP address, browser type, OS version | Security Monitoring & Fraud Prevention |
| Gaming Activity | Bet history, win/loss records | Responsible Gaming & Service Improvement |
| Cookie data | Session tokens, preference settings | User Experience Improvement |
Bank12 uses your information only for specific, legitimate purposes. We never expand the scope of data use without your consent. Each reason is explained in detail below.
Bank12 always obtains your consent before using your information for marketing. You can opt out of marketing communications at any time.
Bank12 uses industry-standard security technology to keep your data safe. Our security framework is multi-layered — not reliant on any single method.
Bank12's servers operate in accordance with ISO 27001 security standards. We make no compromises when it comes to protecting your data.
Bank12 uses cookies and similar technologies on its website and app to improve your browsing experience and ensure the platform functions properly.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.
You have full control over your personal data at bank12. We uphold the following rights and are committed to responding to any request you make.
Contact support to request a copy of the information we hold about you.
Contact us to correct any inaccurate or outdated information.
You may request the deletion of certain data after your account is closed.
The ability to request your data in a structured, portable format.
You may object to marketing or non-essential data processing at any time.
Request to temporarily suspend data processing under specific circumstances.
To exercise any of your rights [email protected]-. We'll do our best to respond within 30 business days.
Bank12 does not retain data longer than necessary. Each type of information has a defined retention period based on legal obligations and business needs.
| Data Types | Retention Period | Reason |
|---|---|---|
| Account information | For the duration of active account + 5 years | Legal obligation |
| Transaction History | 7 years | Financial regulatory compliance |
| KYC documents | 5 years | AML regulatory requirement |
| Support Contact | 3 years | Service Quality Monitoring |
| Cookie data | 30 days to 1 year | Functionality & analytics |
Once the retention period expires, data is securely and permanently deleted or fully anonymized.
Bank12's services are for users aged 18 and above only. We do not knowingly collect data from minors. Age verification is mandatory at registration, and users under 18 are not permitted to create an account.
If we become aware that personal data of a minor has been collected inadvertently, we will immediately close the account and delete the data. If guardians have concerns, [email protected]- to get in touch.
Use of bank12 by anyone under 18 is strictly prohibited. Parents and guardians are urged to monitor their children's device activity.
Bank12 may update this Privacy Policy when necessary — due to legal changes, new services, or changes in technology.
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact the bank12 Data Protection team.
Your privacy matters to us. We are committed to responding to every request and concern with the utmost attention.
The six core principles behind bank12's approach to your privacy
Bank12 collects only the information essential to deliver our services — nothing more is requested or stored.
Collected data is used solely for its stated purpose. Your consent is required before it is used for anything else.
All sensitive information is protected with 256-bit AES encryption. TLS 1.3 protocol is used for all data transfers.
This policy clearly states exactly how we use your data — no hidden uses, no vague language.
You can request to view, correct, or delete your information at any time. You're always in control.
Bank12's security policies and technology are regularly updated to keep your data protected against the latest threats.
Your data is fully protected at bank12. Join millions of trusted players and enjoy with complete peace of mind.